Virtual Instructor Supervisor - Remote

Overview

CGS is seeking dedicated and dynamic Virtual Instructor Supervisors to join our instructional delivery services team. As a Virtual Instructor Supervisor, you will lead a team of virtual instructors and coordinate the day-to-day instructional delivery services for a plasma center technical training program. This role involves developing and reviewing training plans, facilitating sessions, managing attendance, and assisting the faculty to ensure new-hire training outcomes are met and high-quality professional standards are maintained. Your expertise in the subject matter, combined with your passion for education and technology, will help shape the future of virtual learning.

In Short

• Mentor and train new trainers or facilitators, providing guidance on effective training delivery techniques and best practices.
• Review and reconcile GxP and non-GxP training documentation, ensuring accuracy and compliance with company standards and regulatory requirements.
• Investigate and address incidents and instructional delivery process exceptions.
• Collaborate with training delivery administration staff to manage faculty availability.
• Prepare or review revised training plans.
• Conduct faculty performance reviews.
• Execute process enhancements and continuous improvement directives.
• Facilitate synchronous and asynchronous virtual instruction, fostering an interactive and engaging learning environment.
• Utilize a variety of multimedia tools, platforms, and technologies including mixed and extended reality to enhance the learning experience.
• Monitor and assess learner progress, providing timely feedback and support to address individual learning needs.

Requirements

• 5-10 years of blood banking experience in a donor or patient facing role and post-secondary training or equivalent work experience.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines.
• Leadership qualities with the ability to mentor and coach others effectively.
• High proficiency in Learning management systems (LMS) and Microsoft Excel.
• Proven experience in virtual or online instruction.
• Excellent communication skills, both written and verbal.
• A demonstrated ability to adapt instructional strategies for diverse learners.
• A continuous learner with a growth mindset.
• A familiarity with assessment and evaluation techniques.

Benefits

• A competitive salary and benefits package.
• Remote work from home.
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.