Senior Director, Member Success - Remote

Overview

The Senior Director, Member Success will lead the Member Success team at Common App, ensuring a high-quality experience for members and maximizing their engagement with the platform.

In Short

• Lead the Member Success team in a mission-driven non-profit organization.
• Oversee member success for current and implementing members.
• Implement and maintain state and system-level initiatives.
• Craft and implement a comprehensive member services strategy.
• Manage channels for member and learner feedback.
• Collaborate with Product Strategy and Marketing teams.
• Orchestrate the launch of new products and services.
• Manage three teams: Member Implementation, Member Operations, and Member Services.
• Focus on enhancing the college admissions process.
• Support over 1 million students in their college applications.

Requirements

• Extensive experience in member success and operations.
• Strong leadership and team management skills.
• Ability to develop and implement strategic initiatives.
• Experience in stakeholder engagement.
• Proficient in product development and customer service.
• Passion for higher education and student success.
• Excellent communication and collaboration skills.
• Experience in non-profit organizations is a plus.
• Ability to analyze feedback and drive improvements.
• Commitment to access, equity, and integrity in education.

Benefits

• Opportunity to make a positive impact on college admissions.
• Work in a mission-driven environment.
• Collaborate with diverse teams and stakeholders.
• Flexible work arrangements.
• Professional development opportunities.
• Supportive organizational culture.
• Engagement with innovative technology.
• Contribute to the success of first-generation college students.
• Access to a network of over 1100 member colleges and universities.
• Competitive compensation and benefits package.