Senior Member Relations Manager - Remote

Overview

The Senior Member Relations Manager will provide strategic advice and support to member colleges and universities using Common App, while also leading the Member Services team.

In Short

• Serve as a primary contact for assigned member colleges throughout the application year.
• Provide strategic advice and technical expertise to enhance member experience.
• Lead and mentor the Member Services team.
• Drive product and service adoption among member institutions.
• Share best practices for application platform configuration.
• Stay updated on industry trends and share relevant information.
• Ensure a smooth experience for members throughout the application process.
• Collaborate with diverse member institutions, including community colleges.
• Act as a subject matter expert in higher education admissions.
• Support a mission-driven non-profit organization.

Requirements

• Experience in account management or a related field.
• Strong understanding of the college admissions process.
• Excellent communication and interpersonal skills.
• Ability to provide strategic guidance and support.
• Experience in mentoring and leading teams.
• Technical proficiency related to higher education software.
• Commitment to access, equity, and integrity in education.
• Ability to work collaboratively with diverse stakeholders.
• Problem-solving skills and adaptability.
• Passion for higher education and student success.

Benefits

• Opportunity to make a positive impact on students' futures.
• Work in a mission-driven non-profit environment.
• Collaborative and supportive team culture.
• Professional development opportunities.
• Flexible work arrangements.
• Comprehensive benefits package.
• Engagement with a diverse community of educators.
• Access to innovative technology in education.
• Support for work-life balance.
• Contributing to a meaningful cause.