Senior Customer Success Manager - Remote

Overview

We are looking for a new addition to our Customer Success team in London or Berlin to work with our customers to thoroughly understand their business and needs and help them maximize the value from commercetools.

In Short

• Drive results and transform the future of commerce.
• Cultivate belonging through inclusion and teamwork.
• Champion customers to help them unlock their full potential.
• Adapt boldly by being curious and innovative.
• Create and maintain relationships across various industries.
• Manage a multimillion-euro book of business.
• Identify business opportunities and support customer growth.
• Facilitate business reviews with decision-makers.
• Research customer industries for strategic insights.
• Act as an intermediary between customers and internal teams.

Requirements

• 3+ years experience in Customer Success or related roles.
• Relevant retail or e-commerce experience.
• Excellent communication and presentation skills.
• Strong blend of business and technical knowledge.
• Willingness to travel (approx. 30%).
• Proactive working style, both independently and in teams.
• Team player in an international tech environment.
• Ambitious with a desire for continuous improvement.

Benefits

• Competitive compensation package including salary and stock options.
• Workation opportunities for up to 60 days per year.
• Learning and development budget.
• Regular training sessions and access to online courses.
• Flexible working hours.
• Diverse workplace with an open culture.