Customer Success Director - U.S. East Coast - Remote

Overview

The Customer Success Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption and retention, requiring deep understanding of the Retail and CPG industries.

In Short

• Own CIQ account strategy and management.
• Understand customers’ core business needs.
• Build relationships with key stakeholders.
• Negotiate contract terms and upsell opportunities.
• Coordinate cross-functional teams for customer outcomes.
• Conduct data-driven reviews of customer health.
• Provide insights and guidance to customers.
• Willingness to travel for customer engagements.
• Lead initiatives to enhance customer success processes.
• Engage with senior-level executives.

Requirements

• Extensive experience in customer success or account management.
• Experience with e-commerce or SaaS preferred.
• Knowledge of CPG and e-commerce sectors.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated commercial acumen.
• Proven leadership skills.
• Data-driven mindset.
• Willingness to travel.

Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Monthly reimbursements for gym, phone, and internet.
• 10+ paid company holidays and unlimited PTO.