Customer Success Director - U.S. East Coast - Remote

Overview

The Customer Success Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption and retention. This role requires a deep understanding of the Retail and CPG industries, exceptional project management skills, as well as the ability to manage complex customer relationships at the executive level.

In Short

• Own the overall CIQ account strategy and executive engagement.
• Deepen CIQ’s strategic partnership with customers through business reviews.
• Track value realization on accounts and identify new opportunities.
• Uncover customers’ root business challenges and desired outcomes.
• Build and maintain VP+ relationships across customer organizations.
• Lead executive-level business reviews and strategic planning sessions.
• Develop compelling value propositions demonstrating clear ROI.
• Leverage analytical acumen to identify performance trends.
• Orchestrate cross-functional teams to deliver customer outcomes.
• Use data-driven insights to assess customer health and engagement.

Requirements

• 8+ years’ experience in consulting, account management, or customer success.
• Experience in analytics, SaaS, or e-commerce.
• Strong understanding of the CPG and e-commerce landscape.
• Exceptional strategic and analytical problem-solving skills.
• Outstanding communication and relationship-building skills.
• Proven record of successful renewals and contract negotiations.
• Leadership and collaboration skills to motivate teams.
• Data-driven decision-making mindset.
• Bachelor’s degree in Engineering, Economics, or a related field.
• Willingness to travel and engage directly with customers.

Benefits

• Base pay range of USD: $129,000 - $177,000/year.
• 15%-20% variable compensation and equity package.
• Comprehensive medical, vision, and dental coverage.
• 401(k)-retirement plan.
• Short & long-term disability insurance.
• Life insurance.
• Paid parental leave.
• Monthly reimbursements for gym, phone, and internet.
• 10+ paid company holidays and unlimited PTO.