Consumer Insights Analyst - Remote

Overview

As a Consumer Insights Analyst at Colibri, you will play a crucial role in enhancing the Voice of Customer (VOC) program by programming, deploying, and analyzing surveys to gather valuable feedback on customer satisfaction and experience.

In Short

• Program and deploy VOC surveys using Qualtrics.
• Analyze customer feedback and trends.
• Integrate Qualtrics with CRM systems for automated survey deployment.
• Create PowerPoint presentations to communicate insights.
• Collaborate with cross-functional teams for strategic planning.
• Set up automated triggers for follow-up actions.
• Maintain Qualtrics dashboards for real-time feedback.
• Troubleshoot technical issues with the Qualtrics platform.
• Support ad hoc research needs for strategic decisions.
• Ensure data integrity and streamline processes.

Requirements

• Strong technical expertise in Qualtrics.
• Experience with CRM and marketing platform integration.
• Familiarity with Qualtrics API.
• Detail-oriented with strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to multitask and manage multiple projects.
• Passion for identifying trends and customer insights.

Benefits

• Join a mission-driven team focused on professional education.
• Opportunity for professional growth and development.
• Collaborative and supportive work culture.
• Flexibility to work remotely.