Operations Excellence Senior Program Lead - Remote

Overview

As an Operations Excellence Senior Program Lead at Coinbase, you will manage and optimize operational processes to enhance customer service experiences, collaborating closely with cross-functional teams to drive efficiency and productivity.

In Short

• Lead program strategies for business objectives
• Collaborate with teams across Operations, Product, and Analytics
• Influence product roadmaps and engineering processes
• Manage cross-functional goals with a focus on execution
• Identify program dependencies and drive consensus
• Innovate solutions to enhance operational efficiency
• Analyze data and customer feedback for improvements
• Establish Standard Operating Procedures (SOPs)
• Stay updated on industry trends and technologies
• Present proposals and insights to stakeholders

Requirements

• 5-9 years in Program Management or Customer Support Operations
• Passionate about Coinbase’s mission and customer experience
• Strong project management and multitasking skills
• Proven track record in scaling quality
• Excellent analytical and problem-solving abilities
• Exceptional communication and interpersonal skills
• Highly adaptable to fast-paced environments

Benefits

• Competitive salary and target bonus
• Equity options
• Comprehensive health benefits
• 401(k) plan
• Dynamic work culture focused on innovation