Market Operations Specialist - Remote

Overview

As a Market Operations Specialist at Coinbase, you will join a high-performing team dedicated to providing exceptional support for institutional products, playing a crucial role in the success of the Institutional Operations organization.

In Short

• Provide front line support to Coinbase Exchange, Derivatives, and International exchanges.
• Respond to client inquiries regarding exchange functionality and market events.
• Collaborate with Sales, Product, and Engineering teams.
• Utilize advanced troubleshooting skills to solve complex problems.
• Demonstrate excellent analytical and organizational skills.
• Adapt to the evolving needs of a high-growth, remote-first organization.
• Possess in-depth knowledge of futures, options, and digital assets.
• Experience with various support channels including voice and email.
• Basic understanding of API and FIX protocols is a plus.
• Data science skills (SQL) and proficiency with CRM tools preferred.

Requirements

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• 5+ years of experience in financial markets or technical operations/support.
• Ability to articulate complex problems and solutions.
• Excellent multitasking and professionalism.
• Experience with different support channels.
• Adaptability to a fast-paced environment.
• In-depth knowledge of digital assets.

Benefits

• Work in a mission-driven company focused on economic freedom.
• Collaborate with high-caliber colleagues.
• Opportunity to leave a mark on the world through crypto and blockchain technology.
• Engage in a culture that values feedback and personal growth.
• Be part of a remote-first organization.