Market Operations Specialist - Remote

Overview

As a Market Operations Specialist at Coinbase, you will join a high-performing team dedicated to providing exceptional support for institutional clients and contributing to the success of the crypto economy.

In Short

• Provide front line support to Coinbase Exchange, Derivatives, and International exchanges.
• Respond to client inquiries regarding exchange functionality and market events.
• Collaborate with Sales, Product, and Engineering teams.
• Utilize advanced troubleshooting skills to resolve complex issues.
• Demonstrate excellent analytical and organizational skills.
• Adapt to the evolving needs of a fast-paced, remote-first organization.
• Possess in-depth knowledge of futures, options, and digital assets.
• Experience with various support channels including voice and email.
• Basic understanding of API and FIX protocols is a plus.
• Proficiency with CRM tools like Salesforce or JIRA is preferred.

Requirements

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• 5+ years of experience in financial markets or technical operations/support.
• Ability to articulate complex problems and solutions.
• Strong multitasking and professionalism.
• Experience in a high-growth environment.

Benefits

• Work with a passionate team dedicated to economic freedom.
• Opportunity to impact the future of the financial system.
• Engage in a culture that values feedback and personal growth.
• Remote work flexibility.