Institutional Account Manager - Remote

Overview

As an Institutional Account Manager at Coinbase, you will serve as a subject matter expert for Coinbase’s institutional suite of products, providing world-class service and support to our most valued institutional clients.

In Short

• Support Coinbase Institutional’s highest priority clients.
• Partner with Senior Account Managers to manage complex relationships.
• Understand client workflows and ensure efficient product use.
• Work with cross-functional teams to onboard clients.
• Provide excellent client experience through effective management.
• Manage client escalations and communicate effectively.
• Triage and prioritize incoming client requests.
• Facilitate client demo calls as a subject matter specialist.
• Gather client feedback for internal teams.

Requirements

• Exceptional verbal and written communication skills.
• Ability to build trusted relationships with clients.
• Understanding of risks across key functions.
• Organized and independent working style.

Benefits

• Work in a dynamic and collaborative team environment.
• Opportunity to influence the future of the financial system.
• Engage with high caliber colleagues.
• Be part of a mission-driven organization.