Complaints Analyst III - Remote

Overview

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

In Short

• Work within a passionate team focused on crypto and blockchain technology.
• Collaborate with high-caliber colleagues.
• Engage in solving complex problems.
• Participate in team and company-wide offsites.
• Contribute to building the future of financial systems.
• Seek feedback to improve and grow professionally.
• Be part of an intense work culture.
• Attend in-person meetings and offsites throughout the year.
• Help shape the company's approach to customer complaints.
• Drive initiatives that align with Coinbase's mission.

Requirements

• Strong analytical skills.
• Experience in customer service or complaints handling.
• Passion for crypto and blockchain technology.
• Ability to work under pressure.
• Excellent communication skills.
• Team player mindset.
• Willingness to participate in in-person events.
• Adaptability to a fast-paced environment.
• Problem-solving skills.
• Commitment to the company's mission.

Benefits

• Competitive salary and bonuses.
• Equity options.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan.
• Opportunities for professional growth.
• Collaborative and innovative work environment.
• Supportive team culture.
• Flexible work arrangements.
• Access to cutting-edge technology.
• Participation in company-wide events.