Compliance QA Analyst III - Remote

Overview

You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Transaction Monitoring alerts. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS and or KYC related activity with the output purpose of identifying opportunities to improve TMS programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops.

In Short

• Complete weekly audit allocations on complex cases and perform weekly AoA allocations.
• Provide a detailed overview of the errors identified in audits.
• Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance.
• Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management.
• Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow.
• Implement and or enhance QA rubrics and frameworks.
• Utilize an in-depth understanding of metrics to drive data-driven recommendations.
• Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.

Requirements

• 4+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products.
• Experience in working across multiple AML systems and programs (e.g., experience in combinations of KYC, AML, EDD, TMS, and sanctions).
• Working knowledge of BSA/AML laws, regulations, and rules for financial services/products.
• Track record of delivering work outcome to budget and meeting quality standards.
• Experience in assisting, developing, and producing metrics and reporting.
• Strong written/verbal communication, critical thinking, and problem-solving skills.
• Highly-motivated, analytical, organized, innovative, and adaptive.
• Multi-tasking ability, team-oriented, and a self-starter.
• Proven ability to work collaboratively with global partners in other functional units.
• Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary.
• Ability to work with limited direction from management when situations occur.
• Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets.
• Willing to relocate either to Bangalore/ Hyderabad if required.

Benefits

• ACAMS certification (nice to have).
• Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
• Experience in project management or analytics or quality assurance.
• Advanced degree in business, finance or legal.
• Advanced understanding of Google apps, JIRA and Salesforce Service Cloud.