Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Cofactr will ensure customers achieve maximum value from our products and services, playing a key role in building our post-sales strategy.

In Short

• Lead customer onboarding and implementation processes.
• Build strong, long-term relationships with customers.
• Provide support and troubleshooting for customer issues.
• Manage customer projects from initiation to completion.
• Identify upselling and cross-selling opportunities.
• Gather customer feedback to inform product development.
• Collaborate with product, sales, and marketing teams.
• 6+ years of experience in customer success or related roles.
• Experience in supply chain or logistics technologies preferred.
• Strong problem-solving and communication skills required.

Requirements

• 6+ years of experience in customer success, service, or support.
• Experience in supply chain, logistics, or procurement technologies.
• Proven ability to manage complex customer needs.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Comfortable with early-stage companies and scaling processes.
• Experience with post-sales technologies (SFDC, Gainsight, ZenDesk).
• Customer-centric mindset with a passion for service.

Benefits

• High impact role with direct influence on customer experience.
• Growth opportunities within the company.
• Collaborative and innovative team culture.
• Access to mentorship and training for career development.