Client Success Specialist (LegalTech) - Remote

Overview

As a Client Success Specialist, you will manage customer success for clients in the LegalTech space, focusing on customer communications, technical support, and legal drafting/review.

In Short

• Manage customer success and satisfaction.
• Conduct legal research and draft legal documents.
• Provide technical setup support for customers.
• Assist leads with inquiries about services.
• Draft reports based on customer information.
• Prepare legal agreements based on customer requirements.
• Work in a dynamic and multifaceted environment.
• Collaborate with a supportive team.
• Participate in regular team activities.
• Join a remote-first company focused on software escrow solutions.

Requirements

• Experience in customer success or a similar role is preferred.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Strong attention to detail and organizational skills.
• Analytical thinking and proactive attitude.
• Comfortable multitasking in a fast-paced environment.
• Experience with modern web tools like Google Docs.
• Exposure to diverse companies and industries.

Benefits

• Passionate and fun-loving colleagues.
• Startup mindset with growth opportunities.
• Comprehensive onboarding process.
• Supportive team valuing open communication.
• Regular team gatherings and activities.
• A chance to excel in your career.