Customer Support Engineer I - Intern - Remote

Overview

As a Customer Support Engineer I Intern at CloudWalk, you will be the frontline hero, engaging with customers to resolve their issues and provide exceptional service.

In Short

• Engage with customers through chats, emails, and calls.
• Diagnose and resolve technical troubles.
• Provide alternative solutions to retain customers.
• Conduct follow-ups to ensure customer satisfaction.
• Enhance engagement using AI technologies.

Requirements

• Exceptional communication skills.
• Desire to create outstanding customer experiences.
• Analytical and logical problem-solving skills.
• Sense of ownership and responsibility.
• Attention to detail and eagerness to learn.
• Fluency in Portuguese and upper intermediate English.
• Understanding of prompt engineering and AI interaction.
• Basic knowledge of SQL.

Benefits

• Opportunity to grow in a supportive environment.
• Work in a fully remote and diverse team.
• Autonomy paired with collaboration and innovation.