Senior Customer Success Manager - Remote

Overview

This is a senior and critical role where you will be responsible for ensuring the success of Cloudflare’s Strategic Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services.

In Short

• Responsible for customer adoption and value realization of Cloudflare Solutions.
• Work closely with customers during the closing stages of the sales cycle.
• Maintain a deep understanding of Cloudflare solutions.
• Drive retention and growth of your book of business.
• Be a Trusted Advisor to your customers.
• Develop long-term relationships with stakeholders.
• Manage customer feedback and product needs.
• Expected up to 30% travel across EMEA.
• 5+ years of experience in Customer Success/Account Management.
• Strong understanding of SaaS and cloud applications.

Requirements

• 5-7 years of experience with large multinational customers.
• Understanding of SAAS/SASE/Cloud Applications landscape.
• Strong understanding of computer networking.
• Experience in cloud security and/or performance industries preferred.
• Ability to prioritize and multi-task effectively.
• Strong interpersonal communication skills.
• Track record of successful planning and execution of Executive Business Reviews.
• German and English language skills required.

Benefits

• Opportunity to work in a diverse and inclusive team.
• Support for personal and professional development.
• Engagement in meaningful projects that protect the free and open Internet.
• Access to a large-scale technology company with a mission.