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Senior Customer Success Manager - Remote

Posted 2 weeks ago
Customer Service
Full Time
Worldwide

Overview

This is a senior and critical role where you will be responsible for ensuring the success of Cloudflare’s Strategic Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services.

In Short

  • Responsible for customer adoption and value realization of Cloudflare Solutions.
  • Work closely with customers during the closing stages of the sales cycle.
  • Maintain a deep understanding of Cloudflare solutions.
  • Drive retention and growth of your book of business.
  • Be a Trusted Advisor to your customers.
  • Develop long-term relationships with stakeholders.
  • Manage customer feedback and product needs.
  • Expected up to 30% travel across EMEA.
  • 5+ years of experience in Customer Success/Account Management.
  • Strong understanding of SaaS and cloud applications.

Requirements

  • 5-7 years of experience with large multinational customers.
  • Understanding of SAAS/SASE/Cloud Applications landscape.
  • Strong understanding of computer networking.
  • Experience in cloud security and/or performance industries preferred.
  • Ability to prioritize and multi-task effectively.
  • Strong interpersonal communication skills.
  • Track record of successful planning and execution of Executive Business Reviews.
  • German and English language skills required.

Benefits

  • Opportunity to work in a diverse and inclusive team.
  • Support for personal and professional development.
  • Engagement in meaningful projects that protect the free and open Internet.
  • Access to a large-scale technology company with a mission.
Cloudflare logo

Cloudflare

Cloudflare is a leading technology company dedicated to building a better Internet. Operating one of the world's largest networks, Cloudflare provides protection and acceleration for millions of websites and Internet properties, serving a diverse clientele that includes individual bloggers, small to medium-sized businesses, and Fortune 500 companies. The company is committed to enhancing the performance of Internet applications while safeguarding them from spam and cyber attacks, all without the need for additional hardware or software changes. Recognized for its innovative culture and commitment to diversity and inclusion, Cloudflare fosters a collaborative environment where employees are encouraged to develop their skills and contribute to the mission of creating a free and open Internet.

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