Customer Solutions Engineer, Zero Trust - Eastern States - Remote

Overview

As a Customer Solutions Engineer (CSE) at Cloudflare, you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform effectively.

In Short

• Serve as a trusted technical advisor for Enterprise customers.
• Deliver organized onboarding and ensure customers see the full value of Cloudflare's products.
• Build relationships to ensure customer retention and expansion.
• Provide proactive technical guidance across all products.
• Collaborate with various teams to assist with technical escalations.
• Identify opportunities for expansion for existing customers.
• Contribute to knowledge-sharing activities within the organization.
• May require 20-30% travel for meetings and events.

Requirements

• Fluent in English; Portuguese or Spanish is a plus.
• 5-8 years of post-sales customer relationship management experience.
• Deep understanding of internet protocols and security.
• Experience with scripting languages like Python or JavaScript.
• Ability to identify and solve problems proactively.
• Technical curiosity and passion for internet technology.
• Project management skills and ability to prioritize tasks.

Benefits

• Comprehensive health insurance including medical, dental, and vision.
• Flexible spending accounts and commuter spending accounts.
• On-demand mental health support.
• 401(k) retirement savings plan.
• Flexible paid time off covering vacation and sick leave.
• Equity participation in Cloudflare’s equity plan.