Development Support Engineer - Remote

Overview

The Development Support Engineer (DSE) at CloudBees plays a critical role in supporting customers' DevOps environments by troubleshooting complex issues and guiding best practices to ensure customer success.

In Short

• Diagnose and resolve technical issues with products and integrations.
• Provide recommendations for best practices in DevOps workflows.
• Assist with complex setup, configuration, and troubleshooting of tools and environments.
• Respond to customer inquiries via a ticketing system, email, and phone.
• Engage with customers to understand their challenges and provide tailored solutions.
• Contribute to documentation and knowledge bases for customer self-service.
• Collaborate with Engineering, Product, and DevOps teams to resolve issues.
• Develop and enhance internal tools for team efficiency.
• Stay updated on DevOps tools and software development trends.
• Participate in team scrums and collaborative problem-solving sessions.

Requirements

• 2+ years experience in Java Application troubleshooting.
• Familiarity with Jenkins as an admin or developer.
• 2+ years experience in Linux system administration.
• Hands-on experience with Kubernetes, Docker, and Git.
• Familiarity with CI/CD pipelines.
• Excellent problem-solving skills.
• Strong communication skills in English.

Benefits

• Generous PTO for personal time.
• Culture of inclusivity and innovation.
• Opportunity to work with cutting-edge technologies.
• Collaborative environment with growth opportunities.