Technical Support Engineer - Remote

Overview

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video.

In Short

• Supporting and guiding ClickHouse users, customers, and prospects.
• Developing solutions based on ClickHouse Cloud and open-source.
• Working closely with global teams to define user functionality.
• Mentoring and training colleagues and customers.
• Delivering excellent customer service as a first-line technical engineer.
• Building strong relationships with colleagues and customers.

Requirements

• Technical breadth in ClickHouse or relevant domains.
• Previous experience in technical roles such as Support Engineer or Database Administrator.
• Strong communication skills and ability to work remotely.
• A mindset of teamwork and problem-solving.
• Curiosity and eagerness to learn and grow.

Benefits

• Flexible work environment.
• Employer contributions towards healthcare.
• Equity in the company.
• Flexible time off.
• $500 Home office setup for remote employees.