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Technical Support Engineer - Remote

Posted 4 weeks ago
Customer Service
Full Time
Worldwide

Overview

ClickHouse is the company behind a high-performance columnar OLAP database management system for real-time analytics, known for its speed and efficiency. We are expanding our support team to provide excellent service to our customers globally.

In Short

  • Join the global Support Engineering team as a Technical Support Engineer.
  • Interact with customers via chat, calls, and virtual meetings.
  • Triaging support tickets and assisting with pre- and post-sales activities.
  • Develop solutions based on ClickHouse Cloud and open-source.
  • Collaborate with various teams to define user requirements.
  • Deliver excellent customer service and build strong relationships.
  • Mentor and train colleagues and customers.
  • Work in a remote-first environment.
  • Be available for 24x7 support in a global setting.
  • Contribute to the growth of the ClickHouse community.

Requirements

  • Technical knowledge in ClickHouse or relevant domains.
  • Experience in technical support or related roles.
  • Strong English communication skills.
  • Ability to work remotely with reliable connectivity.
  • Teamwork and problem-solving mindset.
  • Curiosity and eagerness to learn.

Benefits

  • Flexible work environment with remote-first policies.
  • Employer contributions towards healthcare.
  • Stock options for new team members.
  • Flexible time off policies.
  • $500 home office setup for remote employees.
  • International mobility opportunities.
ClickHouse logo

ClickHouse

ClickHouse is a rapidly growing company that specializes in providing high-performance analytical database management solutions. With a focus on open-source technology and cloud-native services, ClickHouse aims to deliver scalable and efficient data processing capabilities to its users. The company is dedicated to offering exceptional customer support through a global team of technical support engineers who engage with clients across various regions, including North America, EMEA, and APJ. ClickHouse fosters a collaborative environment where team members are encouraged to share knowledge, mentor others, and continuously improve the support experience for a diverse and expanding user base.

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