Technical Support Engineer - Remote

Overview

ClickHouse is the company behind a high-performance columnar OLAP database management system for real-time analytics, known for its speed and efficiency. We are expanding our support team to provide excellent service to our customers globally.

In Short

• Join the global Support Engineering team as a Technical Support Engineer.
• Interact with customers via chat, calls, and virtual meetings.
• Triaging support tickets and assisting with pre- and post-sales activities.
• Develop solutions based on ClickHouse Cloud and open-source.
• Collaborate with various teams to define user requirements.
• Deliver excellent customer service and build strong relationships.
• Mentor and train colleagues and customers.
• Work in a remote-first environment.
• Be available for 24x7 support in a global setting.
• Contribute to the growth of the ClickHouse community.

Requirements

• Technical knowledge in ClickHouse or relevant domains.
• Experience in technical support or related roles.
• Strong English communication skills.
• Ability to work remotely with reliable connectivity.
• Teamwork and problem-solving mindset.
• Curiosity and eagerness to learn.

Benefits

• Flexible work environment with remote-first policies.
• Employer contributions towards healthcare.
• Stock options for new team members.
• Flexible time off policies.
• $500 home office setup for remote employees.
• International mobility opportunities.