Technical Support Engineer - Remote

Overview

ClickHouse is the company behind a high-performance columnar OLAP database management system for real-time analytics, seeking a Technical Support Engineer to join their global Support Engineering team.

In Short

• Provide excellent service to customers around the world.
• Interact with customers via chat, calls, and virtual meetings.
• Triaging support tickets and user community support.
• Assist with pre- and post-sales customer activities.
• Collaborate with Go To Market team on technical aspects of POCs.
• Deliver excellent customer service as a first-line technical engineer.
• Build strong relationships with colleagues and customers.
• Develop solutions based on ClickHouse Cloud and open-source.
• Mentor and train colleagues and customers.
• Work remotely from the Bengaluru area.

Requirements

• Technical knowledge in ClickHouse or relevant domains.
• Previous experience in technical support roles.
• Strong written and verbal English communication skills.
• Ability to work in a global, distributed environment.
• Teamwork mindset and problem-solving skills.
• Self-driven and eager to learn.

Benefits

• Flexible work environment.
• Employer contributions towards healthcare.
• Stock options for new team members.
• Flexible time off.
• $500 home office setup for remote employees.
• Employee-driven international mobility.