Cleo Specialist - Remote

Overview

The Cleo Specialist plays a crucial role in providing exceptional support to members, ensuring holistic care through various communication channels and collaborative efforts.

In Short

• Provide accurate information about Cleo’s support offerings.
• Deliver high-quality assistance via phone, video calls, and app messaging.
• Collaborate with members to implement personalized family support plans.
• Facilitate educational classes and support groups.
• Create content for member-facing resources and training materials.
• Maintain detailed documentation of member interactions.
• Contribute to continuous improvement of support processes.
• Participate in training to stay updated on policies and trends.
• Fluency in English and Spanish is required.
• Preference for candidates residing in Mexico or other Latin American countries.

Requirements

• Experience in supporting caregivers of aging individuals.
• Strong preference for experience in social work or caregiver support.
• Excellent communication skills with an empathetic tone.
• Ability to work autonomously and creatively problem-solve.
• Familiarity with Google Suite, Front, and Slack.
• Ability to thrive in a fast-paced startup environment.

Benefits

• Opportunity to work in a collaborative and motivated team.
• Impactful role in improving mental health and caregiver support.
• Access to continuous learning and professional development.