Cleo Guide-Specialist - Remote

Overview

The Cleo Guide-Specialist plays a crucial role in ensuring exceptional member experiences by serving as the primary point of contact for members, assisting them in navigating services, addressing inquiries, resolving issues, and providing personalized support.

In Short

• Serve as the primary point of contact for members.
• Deliver high-quality assistance through phone, video calls, and app messaging.
• Actively listen to members' concerns and provide empathetic support.
• Guide members through complex processes and benefit utilization.
• Collaborate with other guides and specialists to implement personalized support plans.
• Maintain accurate records of member interactions.
• Contribute to the enhancement of member support processes.
• Participate in training sessions to stay updated on policies and trends.
• Commit to learning and growth regarding DEI/inclusive support.
• Fluency in English and Mandarin is required.

Requirements

• Spoken and written fluency in English and Mandarin.
• Experience providing support to parents and caregivers.
• Ability to creatively problem-solve and think critically.
• Strong communication skills with an empathetic tone.
• A solution-oriented mindset and self-motivation.
• Collaborative and able to navigate technology effectively.
• Ability to thrive in a fast-paced startup environment.

Benefits

• Work in a collaborative and motivated team.
• Opportunity to improve mental health and decrease burnout for members.
• Engage in continuous learning and professional development.
• Be part of a company with significant investment and growth potential.