Cleo Guide-Specialist - Remote

Overview

The Cleo Guide-Specialist plays a crucial role in ensuring exceptional member experiences by serving as the primary point of contact for members, assisting them in navigating services, and providing personalized support.

In Short

• Serve as the primary point of contact for members.
• Deliver high-quality assistance through various communication channels.
• Guide members through complex processes and benefit utilization.
• Maintain accurate records of member interactions.
• Contribute to the enhancement of member support processes.
• Participate in training and development sessions.
• Fluency in English and Korean required.
• Strong preference for those residing in South Korea.
• Experience in support roles for parents or caregivers preferred.
• Ability to thrive in a fast-paced startup environment.

Requirements

• Fluency in English and Korean.
• Experience in support roles for families or caregivers.
• Strong communication skills, both verbal and written.
• Creative problem-solving abilities.
• Familiarity with Google Suite, Front, and Slack.
• Ability to work collaboratively in a remote environment.
• Self-motivated with a solution-oriented mindset.
• Experience or certification in caregiving or parenting preferred.
• Ability to adapt in a rapidly changing environment.
• Strong decision-making skills.

Benefits

• Opportunity to work in a collaborative and motivated team.
• Impactful role supporting families and caregivers.
• Access to training and development opportunities.
• Work in a supportive and inclusive environment.
• Engagement with a diverse member base across multiple countries.