Cleo Guide-Specialist - Remote

Overview

As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences for our organization's members, providing personalized support and guidance throughout their journey.

In Short

• Serve as the primary point of contact for members.
• Deliver high-quality assistance through various communication channels.
• Provide accurate information about Cleo’s support offerings.
• Troubleshoot issues to ensure member satisfaction.
• Guide members through complex processes.
• Collaborate to implement personalized family support plans.
• Maintain accurate documentation of member interactions.
• Contribute to the enhancement of member support processes.
• Participate in training and development sessions.
• Commit to learning and growth specific to DEI/inclusive support.

Requirements

• Fluency in English and Italian.
• Experience supporting parents, caregivers, or families.
• Strong communication skills, both verbal and written.
• Ability to creatively problem-solve and think critically.
• Experience with the Italian educational system is preferred.
• Self-motivated with a solution-oriented mindset.
• Ability to navigate technology in a remote environment.
• Thrive in a fast-paced startup environment.

Benefits

• Opportunity to make a significant impact on family care.
• Collaborative work environment.
• Professional growth and development opportunities.
• Supportive team culture.
• Flexible work arrangements.