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Director of Founder Success - Remote

Posted 19 weeks ago
Sales / Business
Full Time
Worldwide

Overview

Clearco is the non-dilutive working capital solution for e-commerce businesses in the United States. Clearco’s unique Invoice Funding product allows companies to access funding for invoices and receipts for inventory, marketing expenses, shipping, and logistics. Clearco offers capped weekly payments and does not require collateral or personal guarantees from its customers. Founded in 2015, Clearco has funded over 10,000 businesses with $2.5BN invested. We’re looking for a Director to lead Clearco’s Founder Success team, oversee Clearco’s portfolio of long-term clients, and drive enhancements in customer experience.

In Short

  • Responsible for Founder Success team targets, performance, and KPIs
  • Oversee funding and portfolio management of Clearco’s active book of business
  • Build relationships with key accounts, and assist Account Managers on complex deals
  • Manage the daily activities and quota performance of individual Founder Success reps
  • Set and maintain a high-performing culture and morale
  • Hire and train Account Managers and Coordinators
  • Define and execute on short- and long-term Founder Success strategy
  • Improve team output and efficiency over time
  • Report on team performance to senior leadership
  • Represent the Founder Success team cross-functionally

Requirements

  • Experience in a quota-carrying sales or account management role
  • 5+ years of experience building and leading account management teams
  • Experience leading a customer success department
  • Experience working closely with Product and Marketing functions
  • Experience in product management is a strong plus
  • Prior demonstrated success in fast-paced environments
  • Ability to articulate contractual, technical, and financial value points
  • Ability to leverage data to drive decisions
  • Strong collaboration and influencing skills

Benefits

  • Competitive salary and incentives, plus comprehensive health and dental insurance
  • RRSP / 401k matching
  • Work-from-home with a stipend
  • Mental health support and professional development opportunities
  • Flexible time-off policy
  • Fertility, hormonal health, and family-forming benefit
Clearco logo

Clearco

Clearco is a leading provider of non-dilutive working capital solutions tailored for e-commerce businesses in the United States. Established in 2015, the company has successfully funded over 10,000 businesses with a total investment of $2.5 billion. Clearco's innovative Invoice Funding product enables companies to secure funding for various operational expenses, including inventory, marketing, and logistics, without the need for collateral or personal guarantees. The company prides itself on its unique approach to collections, emphasizing responsiveness, financial acumen, and effective negotiation to maximize cash recovery. Clearco fosters a dynamic work environment that supports professional development and collaboration across teams, aiming to empower businesses to grow and thrive.

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