Customer Experience Associate - Remote

Overview

At CSE, we're all about creating a positive and personalized customer experience. We're seeking a skilled and enthusiastic remote Customer Experience Associate to join our team part-time and deliver exceptional service to our CSE Squad. This position requires availability to work at least 15 hours per week. The schedule will include at least 5 hours each on Mondays, Wednesdays, and over the weekend, and may require some holidays.

In Short

• Provide customers with personalized, accurate, timely, and empathetic support via social media, email, and live chat (no phone calls)
• Go above and beyond to ensure customer satisfaction and promote loyalty
• Collaborate with your team to resolve complex customer issues
• Maintain accurate and detailed documentation of customer interactions
• Stay up-to-date on our products, policies, and procedures
• Meet or exceed performance metrics

Requirements

• 2+ years experience in a customer service role
• Exceptional written and verbal communication skills
• Extensive knowledge of Clean Simple Eats products is strongly preferred
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills and attention to detail
• Experience with Gorgias or comparable customer service software is preferred
• Experience with Shopify is preferred

Benefits

• Paid time off
• 401(k) + Company match
• Free product allowance