Customer Support Agent (Contractor) - Remote

Overview

ClassDojo's goal is to give every child on Earth an education they love. We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 50 million children in 180 countries, with a team of just around 200 people. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.

In Short

• Join the Customer Experience (CX) Team for the 2025 Back-to-School season.
• Support parents, teachers, and school leaders through product inquiries.
• Engage customers via email and provide exceptional support.
• Participate in a 3-week onboarding program.
• Work full-time from July 1 - October 16, 2026.
• Flexibility in work hours is required.
• Remote position with necessary equipment provided.
• Ideal for candidates with education experience.
• Collaborate with a team to improve support processes.
• Must be adaptable and quick to learn new technologies.

Requirements

• Experience in customer-facing positions is essential.
• Service mindset with a focus on empathy.
• Strong problem-solving skills.
• Exceptional communication abilities.
• Ability to adapt to new technologies quickly.
• Team-oriented with a passion for collaboration.
• Willingness to cover weekend shifts if needed.
• Direct teaching or school leadership experience is a plus.
• Experience with customer service ticketing software, preferably Zendesk.

Benefits

• Comprehensive onboarding and ongoing coaching.
• Opportunity to work in a mission-driven company.
• Remote work flexibility.
• Competitive pay rate.
• Collaborative team environment.