Claims Service Representative - Remote

Overview

The Claims Service Representative role involves providing immediate assistance to policyholders reporting insurance claims, ensuring timely and quality service through effective communication and coordination with vendors.

In Short

• Provide customer-focused assistance for insurance claims.
• Document loss details and ensure service-oriented disposition of calls.
• Determine if adjuster attention is needed and coordinate accordingly.
• Work in shifts on a rotating basis from 6AM to 12AM.
• Full-time position requiring 37.5 hours per week.
• Remote work available after initial training in the office.
• High-speed internet is required for remote work.
• Preference for candidates with specific Insurance Institute courses completed.
• Strong communication and organizational skills are essential.
• Must be able to manage difficult customer situations effectively.

Requirements

• Post-secondary education.
• Minimum 1 year of administrative experience.
• Knowledge of the insurance/service industry is preferred.
• Strong computer and telephone skills.
• Effective communication skills in English and French.
• Attention to detail is critical.

Benefits

• Opportunity to work remotely after training.
• Join a company recognized for its culture and commitment to excellence.
• Continuous learning and development opportunities.
• Supportive work environment with accommodations available.