Bilingual Claims Service Representative - Remote

Overview

The Bilingual Claims Service Representative provides immediate assistance to policyholders reporting insurance claims, ensuring a customer-focused experience through effective communication and documentation.

In Short

• Remote work opportunity available anywhere in Canada.
• Full-time position requiring 37.5 hours of work per week.
• Mandatory weekend shifts and shift work on a rotating basis.
• Candidates must be fully bilingual in French and English.
• High-speed internet connection required (minimum 50 mbps).
• Responsibilities include documenting claims and coordinating with adjusters.
• Strong communication and customer service skills are essential.
• Preference for candidates with relevant insurance courses completed.
• Post-secondary education and administrative experience preferred.
• Commitment to quality and the ability to manage difficult situations.

Requirements

• Bilingual in French and English.
• Post-secondary education.
• Minimum 1 year administrative experience.
• Knowledge of the insurance/service industry preferred.
• Strong computer and telephone skills.
• Effective written and verbal communication skills.
• Attention to detail.
• Ability to adapt to changing demands.
• Dependability and responsibility in following instructions.
• Quality management and commitment to improving service.

Benefits

• Opportunity to work with a leading insurance service provider.
• Continuous learning and development opportunities.
• Supportive work environment that values employee contributions.
• Accommodations available for candidates with disabilities.