Implementation Consultant - Remote

Overview

The Implementation Consultant I is responsible for the management and oversight of customer projects, ensuring successful delivery and client satisfaction.

In Short

• Manage and oversee customer projects.
• Coordinate efforts between customers and CivicPlus departments.
• Create project scopes and timelines.
• Facilitate training for customers.
• Ensure successful project launches within specified timelines and budgets.
• Maintain a minimum 95%+ Client Satisfaction average.
• Manage small to medium-sized product-specific contracts.
• Participate in product improvement initiatives.
• Communicate effectively regarding contracts and SOWs.
• Work in a collaborative team environment.

Requirements

• Minimum of 1 year experience as an Implementation Consultant or similar role.
• Mastery of core product solutions.
• Strong communication skills.
• Ability to manage projects effectively.
• Understanding of contracts and related terminology.

Benefits

• Comprehensive health, dental, and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Potential variable pay based on set goals.