Customer Success Manager - Remote

Overview

The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.

In Short

• Maintain ongoing relationships with customers.
• Educate customers on product usability and new functionalities.
• Conduct virtual meetings and phone calls with customers.
• Identify new sales opportunities during customer interactions.
• Analyze and compile accurate responses for customer requests.
• Act as an escalation point for customer feedback.
• Provide resources to promote best practices for product use.
• Collaborate across teams within the company.
• Ensure high levels of customer satisfaction.
• Perform product demonstrations.

Requirements

• 1 – 2 years of applicable experience.
• High School Diploma or equivalent.
• Strong persuasive, analytical, and interpersonal skills.
• Strong and consistent phone presence.
• Customer-focused with the ability to anticipate customer needs.
• Ability to prioritize multiple tasks and deadlines.
• Professional level written and oral communication skills.
• Ability to have tough conversations balancing customer and company needs.

Benefits

• Comprehensive health insurance.
• Dental and vision insurance.
• Flexible Time Off.
• 401(k) plan.
• Opportunities for career growth.