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Senior Customer Service Representative - Remote

Posted 6 days ago
Customer Service
Full Time
NY, USA

Overview

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Senior Customer Service Representative to join the 311 team. The role involves providing high-volume customer service, performing clerical work, and supporting licensing applicants.

In Short

  • Perform clerical work including data processing functions.
  • Check records for accuracy and conformity with policies.
  • Monitor and coach other staff members.
  • Provide high-volume customer service in person and via phone.
  • Assist applicants with interagency communication.
  • Answer calls, emails, and written correspondence.
  • Attend seminars, meetings, and trainings.
  • Follow all division and agency policies.
  • Perform related Licensing tasks as assigned.

Requirements

  • High school diploma or equivalent.
  • One year of satisfactory clerical experience.
  • Keyboard familiarity with a typing speed of at least 100 keystrokes per minute.

Benefits

  • Diverse and inclusive work environment.
  • Opportunities for professional growth.
  • Supportive team culture.
City of New York logo

City of New York

The City of New York, through its Department of Buildings, is dedicated to ensuring the safe and lawful use of buildings and properties across the city. By enforcing the NYC Construction Codes, Energy Code, and Zoning Resolution, the department aims to facilitate compliant development with integrity, efficiency, and professionalism. Committed to enhancing the quality of life for all New Yorkers, the Department of Buildings focuses on improving performance and streamlining procedures to ensure transparency. The department also emphasizes safety through programs like Staying Vigilant, which involves follow-up inspections and enforcement actions to maintain building standards.

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