Customer Service Intermediate Analyst - Remote

Overview

The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team, focusing on addressing external customer issues and ensuring ongoing support.

In Short

• Manage a portfolio of high-profile clients.
• Provide coaching and support to the team.
• Develop and maintain client relationships through regular interactions.
• Inform clients about system failures and provide resolution updates.
• Advocate for process improvements to enhance client experience.
• Conduct necessary analyses to resolve problems.
• Participate in initiatives to reduce inquiry volume.
• Assess risk in business decisions.
• Deliver high-quality customer service.
• Demonstrate clear communication with stakeholders.

Requirements

• 2-5 years of customer experience.
• Relevant experience in a business/financial environment preferred.
• Demonstrated project management and organizational skills.
• Proven self-reliance and accountability.
• Strong investigative and analytical skills.
• Bachelor's degree or equivalent experience.
• Fluency in Portuguese and English required.

Benefits

• Equal opportunity employer.
• Consideration for all qualified candidates.
• Support for individuals with disabilities.