Billing Analyst, Customer Support, Intermediate - Remote

Overview

The Billing Analyst will provide support to clients and Sales on billing-related matters in a highly technical environment, requiring a mix of fintech and interpersonal skills.

In Short

• Provide support for billing-related queries and issues.
• Triage customer requests and engage internal departments for resolution.
• Analyze invoices and provide explanations of charges.
• Utilize Microsoft Excel and Salesforce for reporting.
• Collaborate with various departments to complete vendor forms.
• Handle customer purchase orders and correlate them to invoices.
• Assist with general Finance inquiries and administrative tasks.
• Ensure accurate and timely deliverables for customers.
• Build positive relationships with clients and internal teams.
• Perform additional duties as requested.

Requirements

• Bachelor's degree in Business Administration, Accounting, Finance, or related field.
• 3-5 years of experience in billing support or product support.
• Strong knowledge of Salesforce or similar CRM.
• Advanced Excel skills (formulas, vlookups, pivot tables).
• Strong analytical and problem-solving skills.
• Excellent communication skills, especially for non-technical audiences.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of M&A, financial or legal sectors is an advantage.

Benefits

• Remote work flexibility.
• Opportunity to work in a technical environment.
• Professional development opportunities.
• Collaborative team culture.
• Engagement with various departments within the company.