Applications Support Senior Analyst - AVP - Remote

Overview

Citi is a world-leading global bank providing a broad range of financial products and services. The Applications Support Senior Analyst will be part of a global production management team responsible for supporting core Global Spread Products applications.

In Short

• Provide L1/L2 production management for mission-critical applications.
• Drive stability, efficiency, and effectiveness improvements.
• Work closely with development, Infra teams, and business support teams.
• Analyze applications to identify risks and performance issues.
• Develop a comprehensive understanding of application integration.
• Provide technical support coverage and monitor application SLAs.
• Perform controlled resolution of incidents and problems.
• Champion stability initiatives for high availability.
• Mentor junior analysts.
• Engage in development tasks for automation and continuous integration.

Requirements

• Experience in Application Support or Production Management.
• Knowledge of UNIX, Oracle, and SQL Server.
• Proficiency in scripting languages like Python and Shell.
• Experience with JIRA and ServiceNow.
• Strong analytical and communication skills.
• Understanding of Fixed Income business is preferred.
• Exposure to cloud computing platforms like AWS and Azure.
• Knowledge of incident and change management procedures.

Benefits

• 27 days annual leave plus bank holidays.
• Discretional annual performance-related bonus.
• Private Medical Care & Life Insurance.
• Pension Plan.
• Paid Parental Leave.
• Employee Assistance Program.
• Access to learning and development resources.
• Hybrid working model (up to 2 days working from home).