Sr. Client Success Manager - Remote

Overview

The Sr. Client Success Manager is responsible for developing and maintaining an exceptional relationship with all internal and customer partners, aiming for partner retention and growth by identifying upsell opportunities and meeting utilization goals.

In Short

• Grow and retain assigned clients, identifying upsell opportunities.
• Manage large strategic accounts and build strong relationships.
• Collaborate with internal and customer partners to ensure success.
• Develop business review presentations showing ROI and outcomes.
• Review program outcomes and ensure optimal platform utilization.
• Manage intake and implementation of new projects.
• Develop and maintain a strategic account plan for growth.
• Understand clients’ business objectives and share with the team.
• Lead client presentations and facilitate site visits.
• Provide market feedback for product development.

Requirements

• Experience in Client Success or Account Management.
• Strong relationship-building skills.
• Ability to manage strategic accounts effectively.
• Technical aptitude for product-related discussions.
• Proficiency in developing strategic account plans.
• Excellent presentation and communication skills.
• Ability to collaborate with cross-functional teams.
• Knowledge of industry trends and company initiatives.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity to make a significant impact on client relationships.
• Access to professional development resources.
• Collaborate with a dedicated team of professionals.
• Competitive salary and benefits package.