Manager, Client Success - Remote

Overview

The Manager of Client Success will lead a team of Client Success Managers in providing industry-leading customer service and acting as trusted advisors to the clients that use our platform in a self-serve capacity.

In Short

• Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets.
• Partner closely with Inside Sales to develop a world-class onboarding program.
• Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives.
• Drive efficiencies through automation to enable excellent service at scale.
• Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders.
• Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement.
• Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores.
• Serve as a client advocate within the company, championing their needs and priorities.

Requirements

• Extensive media experience and programmatic knowledge.
• 3+ years of experience managing a client-facing team and growing revenue.
• Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration.
• Willingness to lead from the front, with a proven ability to inspire and energize teams.
• Passion for mentorship, team development, and creating a culture of excellence.
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
• The ability to simplify and communicate technical concepts and platform-based knowledge.
• Strong interpersonal, verbal and written communication skills.
• Proven ability to lead strategic planning, cross-team initiatives, and operational improvements.

Benefits

• Highly competitive salary + commission structure
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!