Client Success Manager - Remote

Overview

Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

In Short

• We’re hiring a Client Success Manager to support and project manage ongoing client engagements and relationships.
• This role will be responsible for client retention, net revenue retention, and overall satisfaction for a portfolio of 10–20 B2B SaaS clients.
• Opportunity suits an agency-seasoned SEO or organic growth strategist who loves building long-term partnerships.
• Autonomy is high; outcomes are clear.
• The role reports directly to the Head of Client Success.
• You'll have a huge amount of freedom to grow this part of our business.
• Work hours need to overlap at least 3 hours with US Eastern timezone.
• Experience with helping brands gain visibility in LLM search is a major plus.
• Strong project and time management skills are essential.
• We’re a 100% remote company.

Requirements

• 5+ years in SEO, content marketing, and CRO.
• Track record of success with SEO in terms of traffic, leads, and closed-won revenue.
• Experience in fast-paced agencies is required.
• Ability to present on SEO to executives and communicate clearly.
• Strong communication skills, including drafting clear emails and strategy documents.
• Ability to manage conflict and guide sensitive discussions.
• Organized and loves to create and maintain processes.
• High standards for self and team members.
• Ability to mitigate risk and propose solutions effectively.
• Willingness to work collaboratively with team members.

Benefits

• Opportunity to develop skills in architecting and executing growth strategies.
• Work with a smart team to build and deliver programs that leverage SEO and content marketing.
• Hone executive presence and communication skills.
• Option to travel with us to annual team retreats and workshops.
• Competitive pay and benefits.
• Opportunity for quarterly profit share after one year of employment.
• Medical, dental, and vision insurance.
• 401k with employer match.
• Unlimited PTO and learning development budget.
• An environment to grow your skills, confidence, and career.