Services Project Manager - Remote

Overview

Ciena is committed to our people-first philosophy, focusing on a personalized and flexible work environment that empowers individual growth and well-being. We are a technology company that values humanity alongside business priorities.

In Short

• Responsible for successful deployment of medium to large scale EF&I projects.
• Manage customer expectations and deliver defined scope within budget and schedule.
• Interface with customer organization for all project-related communications.
• Support pre-sales activities and contribute to customer proposals.
• Track risks and develop mitigation strategies.
• Drive quality in all aspects of project services.
• Lead project handover from sales engineering team.
• Ensure timely reporting and communication with stakeholders.
• Guide and coach junior team members.
• Maintain project documentation and financial records.

Requirements

• Self-starter with a customer-first mentality.
• Ability to manage competing priorities.
• Strong communication skills tailored to the audience.
• Experience in managing telecommunications projects.
• Proven ability to influence and build relationships.
• Commitment to innovation and process improvements.
• Experience with project management tools.
• Ability to handle multiple projects simultaneously.
• Experience in risk management and mitigation.
• Flexibility to work independently and as part of a team.

Benefits

• Flexible work environment with remote work options.
• Competitive salaries and incentive programs.
• Comprehensive benefits package including medical, dental, and vision plans.
• 401(K) and Employee Stock Purchase Program.
• Paid family leave programs.
• Tuition reimbursement and in-house learning opportunities.
• Robust recognition program for exemplary performance.
• Flexible paid time off policy.
• Employee Assistance Program (EAP).
• Commitment to diversity and inclusion in the workplace.