Senior Solutions Engineer - Remote

Overview

Chromatic is looking for a Solutions Engineer to join our growing team and play a pivotal role in the success of our highest priority customers and driving the growth of our company. As a key technical partner, you'll serve as the primary technical contact for Enterprise accounts, helping them integrate and maximize value from Chromatic (and Storybook). You’ll support customers through thoughtful onboarding, comprehensive training, and ongoing education, ensuring they are set up for long-term success. A big part of this role involves troubleshooting complex technical issues and designing solutions tailored to each customer's needs.

In Short

• Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows.
• Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.
• Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups).
• Help customers adopt and scale Storybook usage across large organizations.
• Partner with Customer Success Managers to ensure a positive experience for customers.
• Provide technical expertise during the sales process and create customized solutions.
• Identify and improve internal workflows to enhance the customer experience.
• Act as the voice of the customer internally by providing feedback and insights.
• Coordinate cross-departmental efforts to ensure solution compatibility.

Requirements

• 2+ years in a customer-facing technical role; B2B SaaS or developer tools experience is a plus.
• Strong background in frontend space and familiarity with modern JavaScript tools and frameworks.
• Excellent problem-solving skills.
• Strong interpersonal and communication skills.
• Highly organized and dependable.
• Comfortable working in a fast-paced, dynamic environment.

Benefits

• Competitive salary range of US $123,000 - $174,000 + equity.
• Comprehensive training and onboarding.
• Opportunities for professional development.
• Flexible work environment.
• Access to a supportive team culture.