IT Help Desk and Network Support Specialist - Remote

Overview

We are seeking a reliable and proactive Help Desk Support Specialist to support our team of approximately 90 employees, including 20 in-office staff and 70 remote workers. This role is responsible for ensuring smooth IT operations by providing hands-on support in the office and remote assistance for distributed team members.

In Short

• Act as the first point of contact for all IT support requests from both in-office and remote employees.
• Provide onsite technical support to in-office staff.
• Deliver remote technical support for offsite employees.
• Monitor and maintain office networking infrastructure.
• Set up and configure hardware and user accounts for new hires.
• Manage and document support tickets.
• Assist with device inventory tracking and procurement.
• Ensure remote staff have secure access to systems.
• Collaborate with external vendors for support.
• Promote IT best practices and provide informal training.

Requirements

• 2+ years of experience in an IT support or help desk role.
• Experience with help desk ticketing systems.
• Knowledge of remote desktop tools.
• Proficiency with Google Workspace and Microsoft 365.
• Familiarity with networking concepts.
• Familiarity with endpoint management tools.
• Strong troubleshooting skills.
• Excellent communication skills.
• Highly organized and able to manage priorities.
• Awareness of cybersecurity practices.

Benefits

• Comprehensive benefits package offered.
• Check out our careers page to learn more.