Customer Care & Engagement Specialist - Remote

Overview

The Customer Care & Community Engagement Specialist serves on the front lines of our relationship with readers, subscribers, and online community. This role combines traditional customer service through Zendesk with public-facing social media engagement.

In Short

• Respond to customer service inquiries via Zendesk.
• Work closely with customer service representatives at the call center.
• Engage with the community on social media platforms.
• Resolve subscription and account questions for customers.
• Coordinate responses with the marketing team.
• Log social media interactions into Zendesk.
• Participate in check-ins with Operations and Marketing.
• Assist with drafting response templates.
• Provide support for special campaigns.
• Perform additional job-related duties as assigned.

Requirements

• High school diploma or equivalent, College degree preferred.
• 1-2 years related experience, phone customer service experience preferred.
• Proficient with Microsoft Word, Excel, and Google Suites.
• Familiarity with social media tools & platforms.
• Comfortable using a computer and related office equipment.

Benefits

• Comprehensive benefits package offered.