Technical Program Manager, AI & Tools - Remote

Overview

As a Technical Program Manager, AI & Tools, you will support the Content & Learning team by managing the technology that powers learning, content, and coaching programs. You will also oversee the development and execution of AI initiatives (LLM’s), ensuring efficient implementation and responsible use of AI-powered solutions.

In Short

• Oversee tools used by the Content & Learning team, ensuring they are effectively maintained and optimized.
• Track tool usage, analyze impact, and provide insights to improve efficiency.
• Act as the technical point of contact for system integrations, performance improvements, and issue resolution.
• Work with procurement and finance teams to manage tool-related budgets, contracts, and renewals.
• Stay informed on AI advancements and identify opportunities to enhance automation.
• Lead the strategy and execution of AI-driven LLM initiatives within the Speech Analytics organization.
• Develop and test AI applications in collaboration with engineering and research teams.
• Define best practices for AI usage, improving accuracy, performance, and alignment with business needs.
• Evaluate AI-generated responses and chatbot interactions to enhance automation quality.
• Develop a long-term roadmap for optimizing and integrating tools across teams.

Requirements

• 5+ years of experience in technical program management, AI/ML, or enterprise technology.
• Strong technical knowledge of AI, ML, automation, and enterprise technology systems.
• Experience managing learning, content, or AI-driven coaching platforms/tools.
• Proven ability to assess, implement, and integrate third-party technology solutions.
• Familiarity with AI governance, prompt engineering, and NLP evaluation is a plus.
• Strong analytical skills, with experience in data analysis tools or coding languages.
• Ability to work independently in a fast-paced environment and manage multiple priorities.

Benefits

• Hybrid work policy with in-office days and remote work options.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide paid days off.
• Access to wellness stipends and family planning tools.
• In-person and virtual events to connect with fellow team members.