MBA Intern - Channel and Agent Experience - Remote

Overview

An overview paragraph about the job

In Short

• Advocate for Our Members and Support Agents: You'll be a voice for our members and support agents, providing valuable insights and recommendations to our internal teams.
• Leverage Data-Driven Insights: Utilize data analytics to pinpoint areas of friction in the member and support agent experience, define problem statements, and take ownership of key team projects.
• Collaborate Across Various XFN Teams: Work closely with cross-functional teams to identify and execute opportunities for enhancing operations, making a significant impact on the channel and support agent experience.
• Champion Improvements: Be a driving force behind process, policy, and product improvements, with a focus on elevating the quality of our most critical member issues.

Requirements

• Diverse Analytical Background: Experience in various analytical roles such as business operations, product operations, product management, program management, business consulting, or finance.
• Data Proficiency and Enthusiasm: The ability to harness data for informed decision-making; familiarity with tools like Looker, Tableau, or Microsoft Power BI is a plus.
• Excellent XFN Project Collaboration: Previous experience working on substantial projects involving cross-functional teams.
• Adaptability and Initiative: Flexibility and a willingness to go the extra mile to execute complex projects or a strong background in process management and continuous improvement.
• Communication Skills: Outstanding communication and presentation skills, coupled with the ability to foster collaboration and teamwork.

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events.
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Chime Days.
• 1% of your time off to support local community organizations of your choice.
• Annual wellness stipend to use towards eligible wellness related expenses.
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech.