User Researcher - Remote

Overview

Put members first: That’s the User Research team’s north star. Our research seeks to understand the financial problems Americans face every day, inspires products that help solve those problems, and nurtures the culture of member-obsession that makes Chime the most human-centered financial company. If you’ve ever wondered how digital, physical, and service products intersect with people and their financial lifestyle, the Chime User Research team might just be the best place for you.

We’re looking for a User Researcher to help Chime deepen our understanding of how to decrease financial risk for both our members and the business, as well as improve members’ experience filing and resolving disputes.

In Short

• Conduct thoughtful research on company strategy, products, and services to help our growing base of members with their financial health.
• Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand our members and unearth problems we should be focused on.
• Develop mixed-method research studies that include the stakeholders in every step of the process, from study concept to insight delivery.
• Produce research artifacts that are human-readable and concise to inform what we’re learning about members.
• Act as a champion for high-caliber user advocacy throughout Chime and champion our members first in all decisions.

Requirements

• Will have at least 3 years of user research experience for consumer products that have digital experiences.
• Independently designed research studies that have positively influenced user needs and business metrics.
• Conducted research collaboratively and showed a passion for processes that engage stakeholders beyond research reports.
• Proficiency in communicating user research findings with cross-functional partners to drive impact.
• Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies.
• Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during product development.
• Experience working in a startup environment. High-growth startups are a strong plus.
• Experience in a Fintech organization is a plus.

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote.
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off.
• 1% of your time off to support local community organizations of your choice.
• Annual wellness stipend to use towards eligible wellness related expenses.
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents.
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.