User Researcher - Remote

Overview

Bókun, a fast-growing subsidiary of TripAdvisor Inc., is a leading reservation system and channel management platform for tours and activities operators globally that enables them to streamline their back-end operations and connect to an ecosystem of online travel websites to grow their business. At Bókun, we are committed to delivering innovative solutions that empower our clients to grow their businesses and enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organisation.

In Short

• Actively participate in cross-functional team discussions to understand various user needs.
• Define research strategy and manage multiple projects across a variety of methodologies.
• Design and conduct qualitative studies, analyze data, and share insights.
• Own the research process from ideation to execution.
• Create and field surveys, analyze responses, and report learnings.
• Use creativity to determine the best method for each study.
• Communicate research findings internally in clear ways.
• Work cross-functionally with sales, design, product marketing, and product management.

Requirements

• Minimum BA/BS degree in psychology, communication, statistics or related field.
• 0-3 years of professional applied research experience.
• Thorough understanding of qualitative and quantitative research methodologies.
• Extensive experience with qualitative research methods in user research.
• Detail oriented and able to manage multiple projects simultaneously.
• Excellent English verbal and written communication skills.
• Experience with quantitative research methods and statistics a plus.
• Experience in B2B, travel, hospitality a plus.

Benefits

• Competitive compensation packages including base salary, annual bonus, and equity.
• Remote-friendly approach to collaboration across a worldwide team.
• Flexible schedule and work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit for personal use.
• Travel perks and discounts.
• Employee assistance program for life challenges.
• Health benefits with great coverage.