Compliance Associate - Remote

Overview

We are hiring a Compliance Associate to join our Compliance team within our Operations and Member Experience Advisory pillar. As a Compliance Associate, you’ll advise in dispute handling processes and provide general oversight. You’ll work with internal teams (first and second line of defense) as well as with our issuing bank partners’ legal and compliance teams, to facilitate quality and innovative compliance risk management solutions. You’ll work with internal and external partners to review processes, remediate issues, and advise on processes to mitigate compliance risk at Chime. The ideal candidate will have a strong understanding of payments processing, regulatory requirements, and industry best practices in dispute resolution.

In Short

• Advisory Services: Provide guidance and support to first line teams regarding transaction dispute handling, ensuring compliance with applicable regulations such as Regulation E (Electronic Fund Transfer Act), Regulation Z (Truth in Lending Act), and FCRA (Fair Credit Reporting Act). Advise partners on operationalizing compliance requirements within day to day dispute handing activities related to credit, lending, and deposit accounts. Conduct compliance reviews for member-facing content and experiences.
• Regulatory Compliance: Monitor and assess transaction dispute resolution processes to ensure adherence to legal and regulatory requirements, including but not limited to Regulation E, Regulation Z, and FCRA.
• Oversight and Risk Management: Conduct regular monitoring and oversight activities of the dispute handling process to identify areas for improvement and ensure compliance risks are mitigated.
• Process Improvement: Collaborate with relevant cross functional partners to recommend and implement enhancements to the transaction dispute handling process to ensure member centric practices that are efficient and compliant.
• Training and Education: Develop and deliver training materials for first line partners to enhance understanding of dispute handling procedures, compliance requirements, industry hot topics, and regulatory changes.

Requirements

• 6 or more years of experience in banking, deposits, credit, and/or lending, or equivalent experience in consumer compliance roles.
• Strong knowledge of financial regulations and card standards, including but not limited to: Electronic Funds Transfers (Reg E), TILA (Reg Z), UDAAP, VISA Operating Standards, and FCRA.
• Demonstrated ability to operationalize and provide guidance on key regulations including but not limited to: UDAAP, NACHA compliance, TILA (Reg Z), VISA Operating Standards, Electronic Funds Transfers (Reg E), and FCRA.
• Keen understanding of potential operational risk in the disputes space (debit, credit, ACH)
• Experience with regulations and industry guidelines applicable to payments, lending, and/or deposit accounts.
• Experience advising stakeholders on applicable consumer compliance laws and regulations.
• Experience with establishing and maintaining strong relationships with internal and external stakeholders.
• Experience researching, interpreting, and applying banking rules, regulations, and industry standards practices.
• Experience advising on control design and execution.
• A desire to collaborate and have the ability to influence both your colleagues and external partners to achieve consensus on regulatory risk issues and appropriate mitigation.
• Excellent analytical, verbal and written communication skills.
• Ability to come up with solutions to issues, with minimal oversight from your leadership team.
• A creative mind for finding solutions that ensure the best experience for our members.

Benefits

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress