Compliance Associate - Remote

Overview

We are hiring a Compliance Associate to join our Compliance team within our Operations and Member Experience Advisory pillar. As a Compliance Associate, you’ll advise in operationalizing complaint handling processes and provide general oversight. You’ll work with internal teams (first and second line of defense) as well as with our issuing bank partners’ legal and compliance teams, to facilitate quality and innovative compliance risk management solutions. You’ll work with internal and external partners to review complaints, associated root cause, and advise on processes to mitigate compliance risk at Chime.

In Short

• Consumer Complaint Oversight - Advise and support operational teams in investigating and resolving consumer complaints, while analyzing trends to identify and address potential consumer impact.
• Consumer Complaint Oversight - Perform oversight and monitoring to ensure timely and appropriate resolution of consumer complaints, and assist with responding to regulatory complaints to maintain Chime’s reputation and compliance.
• Consumer Complaint Compliance Advisory - Support the first line of defense in understanding regulatory requirements and best practices in complaint management.
• Control implementation and documentation - Advise on the creation of compliance controls and monitoring overall compliance control environment.
• Procedures, Guidance, and Training - Supporting the first line of defense by providing clear procedures, guidance, and training.
• Assist with regulatory and bank partner inquiries related to complaint handling practices.
• Provide recommendations for improving training, policies, and procedures based on root cause analysis of complaints.
• Demonstrate advisory and experience with consumer laws and regulations related to banking products.
• Establish and maintain strong relationships with internal and external stakeholders.
• Balance compliance risks with innovative, member-friendly solutions.

Requirements

• 6+ years of experience in banking, credit, lending, deposits, or consumer compliance.
• Strong knowledge of regulations such as UDAAP, Reg DD, NACHA, Reg Z, VISA standards, Reg E, and FCRA.
• Familiarity with regulations for payments, lending, and deposit accounts.
• Experience advising stakeholders on consumer compliance laws and regulations.
• Skilled in researching and applying banking rules and industry standards.
• Understanding of how agencies like CFPB impact the complaints process.
• Experience working with regulatory agencies, especially responding to agency complaints.
• Experience advising on control design and execution.
• Ability to collaborate and influence internal and external partners on regulatory issues.
• Excellent analytical, verbal, and written communication skills.
• Ability to balance compliance risks with innovative, member-friendly solutions.
• Problem-solver with minimal oversight.
• Creative thinker with a focus on member experience.

Benefits

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events.
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Chime Days.
• 1% of your time off to support local community organizations of your choice.
• Annual wellness stipend to use towards eligible wellness related expenses.
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers.
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech.